FAQ – Flame Reaction Candle Co.

Orders

We want you to be happy with your Flame Reaction Candle Co. purchase! Eligible items may be returned within 14 days of delivery, subject to our return requirements.

Please contact us before sending an item back so we can guide you through the process. Certain restrictions may apply to used, opened, custom-made, or final-sale products.

Yes, certain items may be marked as final sale and will not be eligible for return or exchange unless required by applicable law. Any final-sale restrictions will be clearly communicated on the product listing before you complete your purchase.

If you're unsure whether an item qualifies for a return, please contact us before placing your order.

Each Flame Reaction order is prepared with care! Processing times may vary depending on product availability, order volume, and whether your order includes custom-made items.

Once your order ships, you'll receive a shipping confirmation with tracking information when available. Delivery times depend on the shipping method and destination.

Please allow time for both order processing and carrier transit before contacting us about a delayed order. If your tracking information hasn't updated or your package appears delayed, reach out through our Contact page.

Flame Reaction Candle Co. products are handcrafted in small batches with care and attention to detail. We focus on creating distinctive fragrances and products that bring personality, comfort, and good vibes into your space.

Our products are made by us, while some of the materials and components we use are sourced from suppliers. We carefully select our materials with product quality and your experience in mind.

Shipping costs are calculated at checkout based on your order and delivery destination.

We offer free shipping on qualifying orders over $30, and we also have Free Shipping Fridays! Be sure to check our website and announcements for current promotions and any applicable restrictions.

Once your order ships, you'll receive a shipping confirmation with tracking information when available.

To request a return, contact us through our Contact page within 14 days of delivery. Include your order number and a brief explanation of why you'd like to return the item.

We'll review your request and provide the next steps, including any applicable return instructions.

Once your return is received and approved, your refund will be processed according to our return policy. The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.

We'll communicate any relevant updates during the return process.

We're sorry if something isn't right with your order! Please contact us as soon as possible and include your order number, a description of the issue, and clear photos of the damaged or incorrect item and its packaging when applicable.

We'll review the information and work with you to determine the appropriate next steps.

Rewards

Joining our rewards program is easy! Create an account on the Flame Reaction Candle Co. website to get started. Once you're a member, you can earn points through qualifying activities and redeem them for rewards on future purchases.

The more you engage, the more opportunities you have to enjoy the perks!

You can earn points by making qualifying purchases and participating in eligible rewards activities. Check the rewards section of our website to see the available ways to earn.

Make sure you're logged into your account when shopping so your eligible purchases can be associated with your rewards account.

Once you've earned enough points for a reward, visit the rewards section of our website to view your available redemption options. Follow the instructions to redeem your points for an eligible reward.

Available rewards and the number of points required may vary. Be sure to review the details before completing your purchase.

Rewards become available according to the program's rules and the qualifying activity you've completed. Some rewards may be available once you've earned enough points, while others may require additional steps.

Log into your account and check the rewards section to view your points balance and available rewards.

Please check the rewards section of our website for the current points expiration policy. Any applicable expiration dates or conditions will be determined by the rules of our rewards program.

General

Flame Reaction Candle Co. is a fragrance and lifestyle brand built around distinctive scents, creative expression, and making your space feel like you.

From candles and incense to room sprays, car diffusers, and carpet fresheners, we create products designed to bring personality and atmosphere into everyday life.

Our philosophy is simple: your space should reflect your vibe, and fragrance is one way to make it happen.

We offer a variety of fragrance products to help you create your own atmosphere, including candles, incense sticks and cones, room sprays, car diffusers, and carpet fresheners.

We also offer bundles and sets that make it easy to explore different products and fragrances. Browse our collections to discover your next favorite!

Start by thinking about the atmosphere you want to create! Whether you prefer fruity and citrusy, woody and earthy, warm and sweet, fresh and clean, or floral fragrances, there's a scent to match your vibe.

Explore our fragrance descriptions, browse by scent family, or take our Find Your Scent quiz for personalized product recommendations.

Absolutely! Our fragrance products make thoughtful gifts for birthdays, holidays, celebrations, housewarmings, and everyday surprises.

Explore our bundles and sets to discover options for different preferences and budgets. If you're shopping for someone else, consider their favorite fragrance families and the type of products they enjoy.

Have a question we haven't answered? We'd love to hear from you! Visit our Contact page and send us a message. Please include your order number if your question concerns an existing order so we can assist you more efficiently.

Bundles & Sets

Our bundles and sets bring together selected Flame Reaction Candle Co. products so you can enjoy more of your favorite fragrances in one convenient purchase.

Whether you're refreshing your home, creating a relaxing atmosphere, or trying different products, there's a bundle to match your needs.

Yes! Our bundles are designed to offer value compared with purchasing the included products separately. When available, the product listing displays the bundle's regular combined value, bundle price, and your savings.

Check each bundle's listing for the most up-to-date pricing and details.

Fragrance selection depends on the specific bundle. Some sets feature a curated combination of scents, while other offers may allow you to choose or mix and match fragrances.

Check the individual product listing for available options before placing your order.

Absolutely! Our bundles make great gifts for birthdays, holidays, housewarmings, celebrations, or simply treating someone to something special.

Explore the available sets to find an option that fits your recipient's fragrance preferences and your budget.

Bundles are subject to our return policy and any conditions listed on the product page. Please review the applicable return requirements before purchasing.

If a bundle includes multiple products, contact us before returning any individual item so we can explain the requirements that apply to your order.

Events & Workshops

You can find our upcoming pop-ups, workshops, and other events on the Events section of our website.

Check our event calendar for dates, times, locations, and additional details. You can also follow Flame Reaction Candle Co. on social media for announcements and updates.

Registration requirements vary by event. Some workshops may require advance registration and payment to reserve your spot, while other events may be open to the public.

Review the details on the individual event listing to find out whether registration is required and how to participate.

Refund policies may vary by event. Please review the cancellation and refund terms provided when purchasing your ticket or registering for a workshop.

If you have questions about a specific event, contact us before making your reservation.

Ticket-transfer options depend on the event's terms and available arrangements. Please contact us before the event if you would like to transfer your spot to someone else.

We'll let you know whether a transfer is possible and what steps are required.

We understand that plans can change. If you can no longer attend, please contact us as soon as possible.

Refunds, transfers, and other options depend on the specific event's policy. Please review the event details for applicable cancellation requirements.

We're always interested in opportunities to connect with our community! For private workshops, brand partnerships, or collaboration inquiries, please reach out through our Contact page with details about your idea, event, or organization.

We'll review your inquiry and follow up if the opportunity is a good fit.

Candles

We offer candles in several sizes to suit different spaces and preferences, including 2 oz, 8 oz, and 16 oz options, along with our 9 oz specialty candles.

Availability may vary by fragrance and collection. Browse our candle listings for current options and product details.

Burn time varies depending on the candle's size, fragrance, wick, and burning conditions. Each product listing may include an estimated burn time when available.

To get the best experience from your candle, follow the care instructions provided with your specific product.

Our candles feature natural wooden wicks that create a cozy, crackling atmosphere. Before each use, allow the candle to cool completely and trim the wick to approximately ⅛ inch, removing any loose charred material.

Keep the wick free of debris, and follow the instructions provided with your candle. Wooden wicks may require a little extra attention to maintain a consistent flame.

Wooden wicks sometimes need a little extra care. Make sure your candle is on a level, heat-resistant surface and that the cooled wick has been trimmed according to the care instructions.

Excessive wick trimming, accumulated debris, drafts, or other burning conditions can affect performance. If your candle continues to have trouble staying lit, stop using it and contact us for assistance.

Always burn your candle on a stable, heat-resistant surface away from drafts, flammable materials, children, and pets. Never leave a burning candle unattended.

Keep the wick maintained according to the care instructions, avoid moving the candle while the wax is hot, and discontinue use when the remaining wax reaches the level specified on the product label.

Never burn a candle beyond its recommended burn time.

Our candles are made with care, and minor variations in color, wax appearance, and finish may occur between batches. These small differences are part of the nature of handcrafted products.

We do our best to represent our products accurately in our photos, but screen settings and lighting can also affect how colors appear.

Incense

We offer incense sticks in a variety of fragrances, so you can find a scent that matches your mood and the atmosphere you want to create.

Explore our incense collection to discover available fragrances and formats.

Our incense sticks are approximately 11 inches long and have an estimated burn time of 70 minutes or more. Actual burn time may vary depending on environmental conditions and how the incense burns.

Please refer to the individual product listing for the most current details.

Place your incense in a stable, heat-resistant holder designed to catch ash. Light the tip, allow it to catch, and extinguish the flame so the incense can smolder.

Keep burning incense away from flammable materials, children, and pets. Never leave it unattended, and use it in a well-ventilated area. Allow the incense and ash to cool completely before disposal.

Fragrance can change as incense burns because heat releases and transforms different scent components. The scent may also seem stronger or different depending on the size of your space and the amount of ventilation.

Our incense sticks use a charcoal and joss-powder base on bamboo, which can influence the scent experience during burning.

Store your incense in a cool, dry place away from moisture, direct sunlight, and excessive heat. Keep it in its packaging or another suitable container to help preserve the fragrance.

Keep incense and its packaging out of reach of children and pets.

Carpet Fresheners

Always read the directions on your specific product before use. Apply the recommended amount to the intended carpeted area, following the product's instructions for application and removal.

Keep children and pets away during application, avoid creating airborne dust, and vacuum thoroughly according to the label directions.

Not every carpet or flooring material is suitable for every freshening product. Before using your carpet freshener, check the product label and your flooring manufacturer's care recommendations.

If the label permits use on your type of carpet, test a small, inconspicuous area first and check for any changes before applying the product more broadly.

Use only the amount recommended on your product's label. Applying more than directed may make the product harder to remove completely.

Follow the recommended application and vacuuming instructions for the best experience.

Usage frequency depends on your needs and the instructions for your specific product. Follow the label's recommendations and avoid excessive application.

Make sure the product is thoroughly removed as directed before allowing children or pets back into the area.

Keep your carpet freshener in its original, securely closed container in a cool, dry place. Store it away from moisture, excessive heat, and direct sunlight.

Keep the product out of reach of children and pets, and follow any additional storage precautions listed on the label.

Room Sprays

We offer room sprays in two sizes: a convenient 10 mL travel size and a 4 oz full-size option.

Availability varies by fragrance. Browse our room spray collection to find the scents and sizes currently available.

Follow the directions on the product label and start with a small amount sprayed into the air in the intended space. Allow the fragrance to disperse before spending extended time in the area.

Avoid spraying directly onto people, pets, food, or surfaces unless the product label specifically permits that use.

Our room sprays should only be used on surfaces approved by the product label. Do not spray directly onto furniture, bedding, clothing, flooring, or other materials unless the label specifically permits it.

If surface use is permitted, test an inconspicuous area first to check for any unwanted effects.

Keep room sprays out of reach of children and pets. Avoid spraying directly onto them, and follow all product-label precautions regarding use and ventilation.

Do not allow the product to be ingested or come into contact with eyes. If exposure occurs, follow the instructions on the product label and seek appropriate professional guidance.

Our 10 mL travel-size room sprays are designed to be convenient for taking your favorite fragrance with you. Keep the cap securely closed and store the bottle upright when possible to help prevent leaks.

Before packing it for air travel, check the applicable airline and transportation rules for liquids and any product-specific restrictions.

Diffusers

For instructions on installing, using, and maintaining your car diffuser, please visit our Product Care Guide. Following the recommended care instructions will help you enjoy your fragrance while minimizing the risk of spills or damage to your vehicle.

Make sure your diffuser is properly assembled and securely closed. Avoid tipping or shaking it, and take care to prevent fragrance oil from contacting your vehicle’s interior.

Hang your diffuser where it won't obstruct your view or interfere with driving. Avoid placing it where fragrance oil could spill onto your dashboard, upholstery, or other vehicle surfaces.

The lifespan of your diffuser depends on factors such as temperature, airflow, and frequency of use. Warmer temperatures may cause the fragrance to evaporate more quickly.

Refill ability depends on your specific diffuser. Only refill it if the product instructions permit it, and follow the recommended refilling method.

Stop using the diffuser and carefully remove it if you can do so safely. Avoid direct contact with the fragrance oil, as it may irritate skin or damage vehicle surfaces. For additional guidance on proper use and care, visit our Product Care Guide.

Frequently Asked Questions